ReelzChannel, LLC – Privacy Notice
Last updated on April 8, 2024
PRIVACY NOTICE
This Privacy Notice describes the information collection, use, retention and sharing practices of
ReelzChannel, LLC (“REELZ”, “we”, “us”, “our”) and its affiliates and subsidiaries when you
interact with us through our website, www.reelz.com (the “Website”), our mobile applications,
REELZ NOW and REELZ Famous & Infamous Select (the “Apps”) or other digital products on
which this Privacy Notice appears (collectively, the “Services”).
PERSONAL INFORMATION WE COLLECT, WHY AND FOR HOW LONG
We collect personal information, which is information that identifies, relates to, describes, is
capable of being associated with, or could reasonably be linked, directly or indirectly, to you, when
you:
▪ Email us. When you email us, for example, to submit questions regarding our products and
services, we collect, from you, your personal identifiers (name and email address) and
anything else you choose to include in your message. We use this information to respond to
your questions or inquiries, troubleshoot where necessary, or address any issues you have with
the Services.
▪ Enter sweepstakes and contests. When you participate in a contest or sweepstakes on our
Website, by email or through our Social Media Pages (see below), we collect, from you, your
personal identifiers (name, physical address, and email address), and when through our Social
Media Pages, your social media handle. We use this information to manage your entry,
communicate with you about your entry, and to run the sweepstakes or contest. We retain this
information for the entry period of the contest or sweepstakes. We retain winner information
for a period of one year post entry period.
▪ Submit a data request. When you submit a data request, we collect, from you, your personal
identifiers (name and email address). We use this information to authenticate your identity,
and, if authenticated, grant your specified data request to the extent we are required to under
applicable law. We retain this information for 24 months.
▪ Register for or sign in to the REELZ Affiliate Site. When you register for the REELZ
Affiliate Site, we collect, from you, your personal identifiers (name, company name, title and
email address). We use this information to create your REELZ Affiliate account and enable
you to download network logos, find local ad sales information, and review our linear and
VOD schedules, as well as to authenticate you and grant you access to your REELZ Affiliate
account. We retain this information until that person no longer works for an affiliate.
▪ Register for or sign in to the REELZ Press Site. When you register for the REELZ Press
Site, we collect, from you, your personal identifiers (name and email address). We use this
information to create your REELZ Press account and enable you to download current press
information and assets about our network and shows, as well as to authenticate you and grant
you access to your REELZ Press account. We retain this information until that person no longer
works for the associated press they represent.
▪ Sign up for our newsletter. When you sign up for our newsletter, we collect, from you, your
personal identifiers (email address). We use this information to send you updates on REELZ
premieres and news about the latest shows heading to your favorite streaming services. You
may unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of each
email we send to you. Annually in June, we purge emails from the list associated with those
who have not opened an email sent from us in at least six months. Our emails include a tracking
pixel that tracks whether you open the email, and, if so, whether you subscribe to our Services.
We use this information to send you additional email communications which are targeted to
you and may be of interest to you, as based on your interaction with our emails and/or Website.
We also use this information to determine conversion percentages to measure the performance
of our newsletter campaigns. You can avoid downloading the pixel by rejecting the download
of images in the email.
▪ Subscribe to Club REELZ. When you subscribe to Club REELZ, we collect, from you, your
personal identifiers (name, email address, and IP address), your commercial information
(viewing habits), and your protected identifiers (age and gender). For Club REELZ members,
who regularly take part in surveys, we collect and retain all information in the survey they
enter. That can be everything from age and gender to television watching habits and location.
You may unsubscribe at any time by clicking the “unsubscribe” link included at the bottom of
each email we send to you. Annually in June, we purge emails from the list associated with
those who have not opened an email sent from us in at least six months.
▪ Interact with us on social media. When you interact with our web pages on social networking
websites, such as Facebook, Instagram, X, TikTok, Threads, and LinkedIn (each, a “Social
Media Page”) (collectively, “Social Media Pages”), we collect basic engagement metrics and
use it to tailor content and marketing as set forth in this section. Please note that we do not
control the use or storage of the information that you have posted to any Social Media Page.
This information is collected and processed by the social networking websites for their own
purposes, including marketing. For more information on how Facebook, Instagram, X, TikTok,
Threads, and LinkedIn use your personal information, please see Facebook’s Privacy Policy,
Instagram’s Privacy Policy, X’s Privacy Policy, TikTok’s Privacy Policy, Thread’s Privacy
Policy, and LinkedIn’s Privacy Policy. We also use a social marketing tool to collect
information of the activity on our Social Media Pages and identify the most active users in our
community. We receive this information in aggregated form only.
o Social Media Pages. When interacting with our Social Media Pages, we may collect,
from you, your personal identifiers (first and last name, social media handle, and profile
picture) as well as any information that you provide when interacting with our Social
Media Pages (e.g. commenting, sharing and rating). We may use this information to
communicate with users.
Because our Social Media Pages are publicly accessible, when you use them to interact
with other users, for example by posting, leaving comments or liking or sharing posts,
any personal information that you post in them or provide when registering can be
viewed by others or used by them as they see fit.
The content posted on our Social Media Pages or other public areas of social
networking websites can be deleted in the same way as other content that you have
created.
o Community Management. With the help of a third party, we collect, from you, your
interactions, including “likes”, shares, messages and other interactions with the content,
in order to analyze and evaluate how our content is perceived, to learn from it, and to
improve our social media and marketing efforts.
o Facebook Messenger; Direct Messages. When using Facebook Messenger or other
direct message capabilities on Social Media Pages, the applicable Social Media Page
collects, automatically, your internet or other electronic network activity information
(IP address, date and time of the server request, time zone, specific browser or app
function, access status, amount of data transferred, browser or app from which the
Request comes, device type, operating system used, and its interface (e.g. Android or
IOS), language, version of the operating system, and device identifiers). We do not use
this information; its use is governed by the applicable Social Media Page’s Privacy
Policy, a hyperlink to which is available above.
o Facebook Page Insights. When you visit our Facebook Social Media Page, Facebook
records your IP address and other information about your usage behavior on our
Facebook Social Media Page. Facebook collects, through trackers in the browser of
your device or via the advertising ID (IDFA from Apple or GAID from Google), when
you open the Facebook app through your mobile device (e.g. smartphone or tablet).
Facebook uses this information to create statistical evaluations for us of the use of the
Social Media Page. We receive this information, from Facebook, in the form of
aggregated data and anonymous statistics regarding things like: age, gender,
city/country, device, inquiries from fans about other Facebook fan pages, region and
language settings of the users, proportion of men and women, the number of people
reached, clicks on posts, “Likes” and reactions, comments and shared content, and total
video views. We do not collect or process any other personal information in connection
with the page insights.
We do not retain this information independently. For information on data protection
and the storage period on Facebook in relation to the “Page Insights” function see here
and Facebook’s Privacy Policy. It has been contractually agreed with Facebook that
Facebook is responsible for providing you with information about the processing for
Page Insights.
o Information Processed Solely by Facebook. We do not know how Facebook uses
personal information for its own purposes, how long the personal information is stored
on Facebook or whether Facebook data is passed on to third parties.
If you are currently logged in to Facebook as a user, Facebook automatically collects,
through trackers on your device, your Facebook ID or a link between the Facebook ID
and the advertising ID (IDFA from Apple or GAID from Google) when you open the
Facebook app through your mobile device (e.g. smartphone or tablet). This enables
Facebook to understand that you have visited our Facebook Fan Page along with other
Facebook pages that you have clicked on, whether you clicked on Facebook buttons
integrated into websites that partner with Facebook, and other online interactions that
report user data to Facebook. Based on this data, content or advertising tailored to you
can be offered.
You can find more information about the personal information collected by Facebook,
how it is used and how long it is stored by visiting Facebook’s Privacy Policy.
▪ Interact with the Services. In addition to the personal information you provide directly to us,
we also collect information from you automatically as you use our Services via cookies, pixels,
web beacons, and similar tracking technologies. This includes, but is not limited to, the
following internet or other electronic network activity information.
We use essential, performance, marketing, and analytics cookies to collect your usage, device,
and location information when you interact with the Services. We use this information to: (i)
track you within the Services; (ii) enhance user experience; (iii) conduct analytics to improve
the Services; (iv) prevent fraudulent use of the Services; (v) diagnosis and repair Services
errors, and, in cases of abuse, track and mitigate the abuse; (vi) provide targeted advertising;
and (vii) capture and aggregate viewing and engagement metrics. Third party marketing and
analytics cookies may be considered a sale under the California Privacy Rights Act (“CPRA”).
If you are a California resident and wish to opt out, please visit Cookie Preferences in the
REELZ website footer.
Particular third-party cookies to note on our Website include: Google Analytics, Google Tag
Manager, and Reddit Pixel. In general, you can also disable cookies by setting your browser
to refuse cookies or indicate when a cookie is being sent. Please note, if you opt out of these
targeted advertising cookies, your opt-out will be specific to the web browser, app, or device
from which you accessed the opt-out. If you use multiple devices or web browsers, you will
need to opt out of each browser or device that you use.
▪ Google Analytics. We use Google Analytics to collect information on your use of the Website
for its improvement. To collect this information, Google Analytics installs cookies on your
browser or reads cookies that are already there. Google Analytics also receives information
about you from applications you have downloaded that partner with Google. We do not
combine the information collected through the use of Google Analytics with personal
information. Google’s ability to use and share information collected by Google Analytics about
your visits to our Website or to another application which partners with Google is restricted by
the Google Analytics Terms of Use and Privacy Policy. To prevent your data from being used
by Google Analytics, you can download the Google Analytics opt-out browser add-on, which
can be accessed here. If you are a California resident and wish to opt out of the sale or sharing
through cookies, please visit Cookie Preferences in the REELZ website footer.
▪ Google Tag Manager. Google Tag Manager is a tag management system to manage tags used
for tracking and analytics on our Website. Tags are small code elements that, among other
things, are used to manage traffic and visitor behavior and to test and optimize websites. We
utilize Google Tag Manager to manage and organize all third-party tags on our Website and to
control when those tags are triggered. You can view more information about Google Tag
Manager’s privacy practices here. If you are a California resident and wish to opt out of the
sale or sharing through cookies, please visit Cookie Preferences in the REELZ website footer.
▪ Reddit Pixel. We use Reddit Pixel to track conversion events in order to deliver targeted
advertisements to our Website visitors. If you are a California resident and wish to opt out of
the sale or sharing through cookies, please visit Cookie Preferences in the REELZ website
footer.
▪ Aggregate data. We aggregate the data we collect for benchmarking purposes and for internal
analytics. We maintain and use this data in deidentified form. We will not attempt to reidentify
the data unless it is necessary to determine whether our deidentification processes satisfy
applicable data protection laws.
REELZ will also use the personal information we collect as described in this section to comply
with the law, to efficiently maintain our business, and for other limited circumstances as described
in HOW WE SHARE YOUR PERSONAL INFORMATION.
We may need to use and retain your personal information for longer than the periods indicated
above for purposes of:
• Compliance with our legal obligations. For example, retaining personal information where
we are legally required to do so.
• Meeting our safety and security commitments. For example, keeping our properties secure
and preventing fraud.
• Exercising or defending legal claims. We also may need to retain personal information for
longer than the periods indicated above in order to respond to legal process or enforceable
governmental requests, or to enforce our contracts or Terms of Use, including investigation
of potential violations.
HOW WE SHARE YOUR PERSONAL INFORMATION
A. General Sharing
REELZ shares personal information in the following instances:
• In the event of a corporate reorganization. In the event that we enter into, or intend to
enter into, a transaction that alters the structure of our business, such as a reorganization,
merger, acquisition, sale, joint venture, assignment, consolidation, transfer, change of
control, or other disposition of all or any portion of our business, assets or stock, we would
share personal information with third parties, including the buyer or target (and their agents
and advisors) for the purpose of facilitating and completing the transaction. We will also
share personal information with third parties if we undergo bankruptcy or liquidation, in
the course of such proceedings.
• For legal purposes. We share personal information where we are legally required to do
so, such as in response to court orders, subpoenas, governmental/regulatory bodies, law
enforcement or legal process, including for national security purposes. We may share your
information with our legal advisors or auditors to establish, protect, or exercise our legal
rights or as required to enforce our terms of service or other contracts or to defend against
legal claims or demands. We also share this information with third parties as necessary to:
detect, investigate, prevent, or take action against illegal activities, fraud, or situations
involving potential threats to the rights, property, or personal safety of any person; to
comply with the requirements of any applicable law; or to comply with our legal
obligations.
• With your consent. Apart from the reasons identified above, we may request your
permission to share your personal information for a specific purpose. We will notify you
and request consent before you provide the personal information or before the personal
information you have already provided is shared for such purpose. You may revoke your
consent at any time and may do so by contacting us via email at privacy@reelz.com.
B. Sharing in the Last Twelve (12) Months
For a business purpose. In the preceding twelve (12) months, REELZ has disclosed the following
categories of personal information for a business purpose to the following categories of third
parties:
• We have disclosed your personal information to service providers that assist us in providing
the Services. These service providers assist us with the following: information technology
(“IT”) support; website hosting; data analysis; customer service; email delivery; marketing;
and similar services.
• We have disclosed your internet or other electronic network activity information collected
by cookies to our IT support to detect security incidents, protect against malicious,
deceptive, fraudulent, or illegal activity, and to identify and repair the Website and platform
errors.
• We have disclosed your internet or other electronic network activity information collected
by cookies to our IT support to update, improve, and maintain the Website and platform.
C. Sale of Personal Information.
In the preceding twelve (12) months, REELZ has shared your internet or other electronic network
activity information collected via cookies and other tracking technologies with our data analytics
providers and ad networks as described in PERSONAL INFORMATION WE COLLECT,
WHY AND FOR HOW LONG to provide targeted advertising. Such sharing may be deemed a
sale or sharing under the CPRA. If you are a California resident and wish to opt out of the sale or
sharing through cookies, please visit Cookie Preferences in the REELZ website footer.
YOUR INFORMATION CHOICES
You have the following choices with respect to your personal information:
▪ Correct or View Your Information. You may access your account to correct or view certain
personal information you have provided to us, and which is associated with your account.
▪ Opt Out of Google Analytics. To prevent your personal information from being used by
Google Analytics, you can download the Google Analytics opt-out browser, which can be
accessed here.
▪ Opt Out of Reddit Pixel. To opt out of targeted advertising by Reddit Pixel, please visit
Cookie Preferences in the REELZ website footer.
▪ Opt Out of Advertising Cookies. All session cookies are temporary and expire after you close
your web browser. Persistent cookies can be removed by following your web browser’s
directions. To find out how to see what cookies have been set on your computer or device, and
how to reject and delete the cookies, please visit: https://www.aboutcookies.org/. Please note
that each web browser is different. To find information relating to your browser, visit the
browser developer’s website and mobile application. If you reset your web browser to refuse
all cookies or to indicate when a cookie is being sent, some features of our website may not
function properly. If you choose to opt out, we will place an “opt-out cookie” on your device.
The “opt-out cookie” is browser specific and device specific and only lasts until cookies are
cleared from your browser or device. The opt-out cookie will not work for essential cookies.
If the cookie is removed or deleted, if you upgrade your browser or if you visit us from a
different computer, you will need to return and update your preferences. By clicking on the
“Opt-Out” links below, you will be directed to the respective third-party website where your
computer will be scanned to determine who maintains cookies on you. At that time, you can
either choose to opt out of all targeted advertising or you can choose to opt out of targeted
advertising by selecting individual companies who maintain a cookie on your machine.
o Network Advertising Initiative (NAI) Opt-Out:
https://www.networkadvertising.org/managing/opt_out.asp
o Digital Advertising Alliance (DAA) Opt-Out: https://optout.aboutads.info
o European Union (EU) /European Economic Area (EEA) Opt-Out:
http://www.youronlinechoices.eu
o In general, you can also disable cookies by setting your browser to refuse cookies or
indicate when a cookie is being sent.
▪ Opt Out of Email Tracking. You can disable this tracking by blocking automatic loading of
images in your email.
▪ Opt Out of Marketing Communications. You may opt out of receiving marketing emails
from us by clicking the “unsubscribe” link provided at the bottom of each email we send.
Please note that we will continue to send you notifications necessary to the Services.
RIGHTS OF CALIFORNIA RESIDENTS
The California Consumer Privacy Act of 2018 (“CCPA”), as amended by the California Privacy
Rights Act (“CPRA”) (collectively, “CPRA”) entitles California residents to certain rights. To the
extent the CPRA applies to our processing of your personal information, you are entitled to the
following rights:
▪ Right to Access/Know. You have the right to request what personal information we have
collected, used, disclosed, and sold about you, unless doing so proves impossible or would
involve disproportionate effort. You may only make a request for access twice within a 12-
month period.
▪ Right to Deletion. You have the right to request the deletion of your personal information
that we collect or maintain, subject to certain exceptions. For example, if we are required
by law to retain the information that you are asking be deleted, we would not be able to
delete the information until we are legally permitted to delete it.
▪ Right to Correct. You have the right to correct inaccurate personal information that we
collect or maintain.
▪ Right to Opt Out of Sale/Sharing. You have the right to opt out of the sale or sharing of
your personal information to third parties. REELZ does not have actual knowledge that it
sells or shares personal information of minors under the age of sixteen (16) years.
▪ Right to Non-Discrimination. You have the right to not receive discriminatory treatment
if and when you exercise your rights to access, delete, opt out, correct, or limit use of
sensitive personal information under the CPRA.
To exercise your privacy rights, you may submit a request by completing our webform or by
contacting us toll-free at 833-494-0780. You may also submit a request via email to
privacy@reelz.com. To exercise your right to opt out of the sale/share of your information via
trackers, please visit Cookie Preferences in the REELZ website footer. To verify your identity,
we will match the information submitted in connection with your request with the information we
have in our records. If we are not able to verify your identity for access and deletion requests with
the information provided, we may ask you for additional pieces of information.
Only you, or a person that you authorize to act on your behalf may make a request related to your
personal information. If you are an authorized agent making a request on behalf of another individual, you must provide us with signed documentation that you are authorized to act on behalf of that individual.
DO NOT TRACK
We do not respond to Do Not Track requests. Do Not Track is a preference you can set in your
web browser to inform websites and mobile applications that you do not want to be tracked. You
can enable or disable Do Not Track by visiting the Preferences or Settings page of your web
browser.
INFORMATION SECURITY
We implement appropriate technical and organizational security measures, such as access controls
and encryption (i.e., SSL and HTTPS) to protect the personal information that we collect and
maintain from unauthorized access, destruction, use, modification, or disclosure. However, no
security measure or modality of data transmission is 100% secure, and we are unable to guarantee
the absolute security of the personal information we have collected from you.
CHILDREN’S PRIVACY
The Services are not intended for individuals under the age of eighteen (18) years. If we learn that
we have collected or received personal information from individuals under the age of eighteen
(18), we will delete the personal information. If you believe we have personal information on
individuals under the age of eighteen (18), please contact us at the contact information provided
below.
CHANGES TO THIS PRIVACY NOTICE
We may amend this Privacy Notice in our sole discretion at any time. If we do, we will post the
changes to this page, and will indicate the date the changes go into effect. We encourage you to
review our Privacy Notice to stay informed. If we make changes that materially affect your privacy
rights, we will notify you by prominent posting on the Website and/or via email, and obtain your
consent, if required.
CONTACT US
If you have any questions or concerns regarding this Privacy Notice, please contact us via email
at privacy@reelz.com or send a letter to:
ReelzChannel, LLC
Attn: Privacy Officer
1776 Montaño Road NW
Village of Los Ranchos, NM 87107